FREQUENTLY ASKED QUESTIONS
What happens if we do not book all of the available tickets for a time frame?
If you purchase fewer than the maximum number of tickets, you may be playing with other people
(which can add to the intrigue!).
If you wish to have the room to yourself you can purchase all of the tickets for that time slot. You do not need to have the maximum number of participants attending.
Is there a minimum number of participants needed per room?
A minimum number of participants is not required. However, groups with smaller than 4 participants tend to find it especially challenging.
Also Remember: If you purchase fewer than the maximum number of tickets, you may be playing with other people.
Will we be in the Room with other player/participants?
There is a possibility that you will be placed with other players if all the space is not booked by you or your team. You are welcome to book all slots if you don't want the extra help, but we think it’s a fun way to meet new people! :)
Are children (<18 years) allowed in the room?
Children under 18 must be accompanied by an adult at all times while inside the escape room. Children sometimes find clues that adults normally don't ;) Anyone age under 18 must have a Waiver (click this link here) signed by a parent or guardian. Ages 6 - 18 must have one participating paying adult per 1-2 children.
What if I arrive late or decide to cancel my reservations?
The Escape Room experience runs on a tight schedule and the door to the room closes exactly at the time you signed up for. Please arrive at least 15 minutes before the game session.You can change or cancel your session up to 24 hours before your scheduled reservation. After that all sales are final and there is no rescheduling, changing or canceling.
What should I bring to the escape room?
Everything you need is in the room already!
Are the Escape Rooms scary and safe?
Not scary like the movies.
Each room has a monitoring camera for safety.
How should I dress ?
You should dress like a gentleman and lady, to be comfortable to play, so no beach outfit.
Is free parking available?
Free parking is available for all customers in the shopping center.
What is not allowed in the Room?
A cell phone, drink or food may not be brought into the Room. Also a Sober mind is required to break the code and escape otherwise you will be stuck forever...
Visibly intoxicated guests will not be allowed to participate.
What are the hours of operation?
Please check the availability on the booking page (when you select your room).
And Remember... What happens in the Room stays in the Room ...
Keep the clues and puzzles from the game a secret so that others may enjoy them in the future. Thanks!